Support

{{ status }}

{{ success }}
{{ warning }}
{{ danger }}
{{ info }}

We're here to help. Use this page to find answers. Or send an email to REGI Support if you can’t find the answer here or you think something’s broken.

YOUR REGI ACCOUNT

How do I create a REGI Account?

  1. Go to the Home Page.
  2. Click the link to “Create an Account.”
  3. Enter your information as requested.
    Attention Leaders: Don’t forget to check the “YES” box for the question “Are you an AMC Boston Chapter Leader or Co-leader?” This selection will notify the admin to verify your leadership privileges.
  4. Click “Save.”

How do I edit my REGI account?
You may edit your account information at any time by clicking on your name in the navigation bar at the upper right of every REGI page.

What if I forget my password?

  1. Go to the Home Page.
  2. Click the link that says “Forget your password?”
  3. Enter your email address.
  4. Within a few minutes, you will receive an email from regi@amcboston.org with a link to reset your password.
    Note: This email may bounce to your spam or junk folder, so look there too.

What if I forget my username?
Send an email to regihelp@amcboston.org indicating that you need to retrieve your username. Be sure to include your first name, last name, and the email address you used to create your REGI account.

What is an activity profile?
Each time you register for an event, you will be asked questions about your experience, skills, gear, etc. Your answers to these questions will be saved as an Activity Profile specific to that type of activity (ie hiking, biking, paddling). You can view and edit all of your Activity Profiles below your personal information in the My Profile section.

HOW TO FIND ACTIVITIES

How do I find activities?
You can search for Boston Chapter activities on AMC’s website or you can find them here on REGI by clicking Trip Listings in the navigation bar.

What does it mean if an activity is marked WAIT LIST?
On AMC’s website or REGI, you may see activities that are listed as WAIT LIST. This means that there are no more open spots on the trip, but the leader is allowing more people to sign up to be added to the wait list.

What does it mean if an activity is marked FULL?
On AMC’s website or REGI, you may see activities that are listed as FULL. This means that there are no more open spots on the trip and no additional people can sign up.

Why is the Event Status important?
The Event Status on AMC’s website or on the REGI event page will tell you whether or not you can register for an activity. Here’s what the different event statuses mean:

  • OPEN: You can sign up for this event.
  • WAIT LIST: The activity is full. But you can still sign up to be on the wait list. If someone cancels or a spot becomes available, you will be notified.
  • FULL: The activity is full and you can no longer register.
  • CANCELED: The event has been canceled. You can no longer register for the activity.

HOW TO REGISTER

How do I register for an activity?
From the trip listings on AMC’s website:

  1. Open the page for the activity you want to join.
  2. If the event uses REGI to manage registration, you will see either a button that says “Register Here” or a direct link to the registration page in the form of http://regi.amcboston.org/xxx. Find the button or link and click to register.
    Note: If you’re not logged into REGI, you will be prompted to log in before you can register.
  3. On the REGI event registration page, review the event information and required gear list and enter the requested information.
  4. Click “Sign Up For This Event”

From REGI’s Trip Listings:

  1. In the listing for the activity you want to join, the registration link will be on the right side of the page.
    Note: If you’re not logged into REGI, you will be prompted to log in before you can register.
  2. On the REGI event registration page, review the event information and required gear list and enter the requested information.
  3. Click “Sign Up For This Event”

When you sign up for an event, you’ll need to wait for leader approval before your registration is complete. To ensure all participants meet skill level, fitness, or gear requirements, leaders will review your registration info to confirm the activity you want to join is a good fit. When you are approved, your status in My Events will be changed to APPROVED and you will receive an email noting the update.

I signed up for an event and my status is SUBMITTED. What does that mean?
Your status tells you where you are in the registration process for an activity. Here is what the different statuses mean:

  • SUBMITTED: You signed up for the event, but the leader hasn’t reviewed your registration yet.
  • APPROVED: You’re in. You’re going. You’ll have a great time.
  • WAIT LIST: You signed up for a waitlisted trip and the leader has added you to the list. If someone cancels or a spot becomes available, you’ll be notified.

How do I know if I have been approved for an event?
Once the leader has reviewed your registration, he or she will update your status. REGI will send an automated email to let you know your status has changed. You can also check the My Events page any time to view your status.

What if I’m WAITLISTED?
Hang tight. If a spot opens up on the event, the leader will contact you as soon as possible. When you are accepted off the waitlist, your registration status will switch to APPROVED and REGI will send you an automated email.

HOW TO FIND/OFFER A RIDE

I want to carpool. How do I get a ride or offer a ride?
When you sign up for an event, REGI will ask for carpool info like: where you’re coming from, what time you’re leaving, and whether you need a ride or want to offer one.

Once your status is APPROVED, you’ll be able to see who else is participating in the activity with you. You’ll also see everyone’s carpooling info and email address. You can email your fellow participants to arrange a carpool.

HOW TO CANCEL YOUR REGISTRATION

What if I registered for an activity, but I can no longer make it?
If you can’t make it to an activity for which you’re registered, please email the leader ASAP. He or she can remove you from the activity and open it up to others. Once the leader cancels your registration, REGI will send you an email to let you know your registration status has been updated to CANCELED.

HOW TO BECOME A LEADER

How do I become an AMC Boston Chapter trip leader?
AMC trip leaders are volunteers who have completed official leadership training and qualified to lead activities for AMC. Leaders are AMC members who love to get outdoors and bring great people with them. To find out more about becoming a leader, send an email to regi@amcboston.org.

IMPORTANT INFO FOR LEADERS

How do I get leader access to REGI so I can create trips?
To create REGI trips, you must have leader privileges on REGI. When you create your account, answer “YES” to “Are you an AMC Boston Chapter Leader or Co-leader?” This checkbox sends an email to the admin who will turn on your leader privileges.

To gain leader privileges with an existing account, send an email to regi@amcboston.org. with your first and last name, the committee for which you lead, and the email associated with your REGI account. A support volunteer will verify your leadership status and upgrade your account as soon as possible.

Once you are notified that your privileges have been updated, log into REGI. You will now see the “Events” tab at the top of the page and this support page will include additional information specific to REGI event management.